Scanteak is happy to offer our customers the option of purchasing Scanteak Care, an extended teak warranty programme for a greater peace of mind. Covering more than just manufacturing defects, Scanteak Care extends your teak warranty to accidental damages, which also covers the most common oopsies like scratches, heat rings and water marks!
On top of our Standard Manufacturing Warranty (6 months), Scanteak Care provides up to an additional 18 months of coverage, so that you can use your furniture without worries.
Sounds confusing? Let’s break it down:
The warranty time starts on the day of your first delivery, and will continue to run for 6 months (for standard warranties) or up to 24 months (with Scanteak Care).
How do I get Scanteak Care?:
From 1 June 2023, every new purchase entitles you to purchase Scanteak Care. At this point in time, Scanteak Care can only be purchased at our showrooms, for items that have yet to be delivered.
Scanteak Care can be purchased for items purchased at S$200 and above.
(Do note that each Scanteak Care purchased can only be used on one item, and cannot be used to cover duplicates of the same item.)
What to do when something happens to your product:
Stay calm.
If you need help with your product during the Standard Manufacturing Warranty period (first 6 months), contact our support team via the online chat function.
During the Scanteak Care warranty period (after the first 6 months), the Scanteak Care warranty team can be contacted at 6419 3084.
What Scanteak Care covers:
There are a million things that can go wrong with daily-use items, so here is a summary of what Scanteak Care can cover.
Scanteak Care Extended Warranty:
- Frame failure caused by warpage and breakage
- Bending and breakage of wood/metal components, hinges and casters
- Failure of drawer mechanisms
- Separation of seams or upholstery
- Insect infestation
- Lifting or peeling of veneer on wooden furniture
- Claimable value is up to the purchase value of the item.
Scanteak Care Accidental Damage cover:
- Cost of repairs or replacements due to sudden and unforeseen physical damage to the furniture including chipping, denting, scratching as well as heat rings and/or water marks on wooden furniture.
- Limited to 1 claim during the contract period, up to the purchase value of the item.
Scanteak Care Fabric Protection top-up:
- Covers cost of repair or replacement of fabric covers due to rips, tears and burns.
- Limited to 1 claim during the contract period, up to the purchase value of the item.
What Scanteak Care does NOT cover:
- Products that are still covered by the Standard Manufacturing Warranty.
- Defects or presumed defects that are not covered the Standard Manufacturing Warranty.
- Defects on products that are subject to recall by Scanteak.
- Normal wear and tear.
- Damages that result from failing to follow Scanteak’s recommended instructions for routine care (as listed in Scanteak’s Product Care Manual) or installation.
- Modified or customized products.
- Repairs performed by non-authorized repairers.
- Consequential losses of any kind.
- Accessories (including but not limited to tableware, throw cushions etc.).
- Misplaced buttons.
- Damages resulting from intentional physical damage.
- Glass and mirrors.
- Burns/puncture areas on upholstery which has tears and/or rips.
- Damages caused by natural causes, including but not limited to fire, smoke damages, ash, floods, sunlight, earthquakes, war, invasion, act of foreign enemies, hostilities, warlike operations, civil war/commotions etc.
- Damages resulting in any type of stains, general soiling from normal use, fabric failure including fraying, fading or use of non-colour fast materials.
- Diagnosis/transportation costs where no defects are found or noted.
- Shipping charges, express service charges, transportation damage, removal, installation or re-installation of the products.
- Products used in commercial settings, including but not limited to rental apartments and dormitories etc.
- Furniture in storage or transit (any damages sustained during delivery).
- DIY furniture assembled by the user.
- Other exclusions by the Standard Manufacturing Warranty also apply.
Where can I find out more?
Our sales consultants at any of our showrooms are happy to attend to your questions! Please feel free to contact us during our showroom opening hours.
Other useful links: